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How We Handle Your Information

We collect what we need to run your account, process your bKash, Nagad and Rocket payments, and keep your login secure.

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DATA PRACTICES

How We Protect Your Information

We encrypt wallet details and login credentials in transit and at rest. Session tokens expire after inactivity to prevent unauthorised access. Our servers log IP addresses and device identifiers to flag suspicious login attempts, and we require OTP verification for withdrawals over certain thresholds. Personal data is stored in secure facilities with restricted access, and we do not share it with marketing partners or data brokers.

Secure storage

Payment details and passwords are encrypted using industry-standard protocols. We store transaction records in separate systems with access limited to compliance and support staff. Backups are encrypted and retained according to financial record-keeping requirements in our operating regions.

Cookie usage

Essential cookies keep you logged in and remember your language preference. Optional cookies track which games you open most often so we can surface them in your lobby.

Account security

We monitor login patterns and flag attempts from new devices or unfamiliar locations. OTP codes sent to your registered mobile number confirm withdrawal requests and password changes.

Data retention

Active accounts and their transaction history remain on file indefinitely. If you close your account, we retain records for the minimum period required by applicable financial regulations, then delete personal identifiers.

What This Policy Covers

HBDD Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HBDD operates in regions where local law permits online gaming platforms. Availability depends on your jurisdiction and we reserve the right to restrict access where regulations require it. When you open an account, we collect your mobile number, email, chosen username, and the wallet details you

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provide for bKash, Nagad or Rocket deposits. We store transaction records to verify withdrawals and comply with anti-fraud requirements. Session data like device type, IP address, and browser information helps us secure your login and detect unusual activity. We do not sell your information to third
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parties. Data is retained as long as your account remains active, plus the period required by applicable financial record-keeping rules in supported regions. Cookies track your session state and preferences so you stay logged in across page loads. You can disable non-essential cookies in your browser
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settings without losing core account functions. If you want to review, update, or delete your personal data, contact our support team through the channels listed below. We will respond within a reasonable timeframe and honour requests where local law requires it. By using HBDD, you acknowledge
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that data handling practices depend on the legal framework of your region and that we may update this policy to reflect regulatory changes or operational improvements. Continued use after updates constitutes acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH US

Privacy Questions and Requests

If you need to update your contact details, request a copy of the data we hold, or ask how we use your information, reach out through any of the channels below. Our team handles privacy queries during business hours and aims to respond within two business days. For urgent account-security concerns, use live chat so we can verify your identity and act quickly.

Live chat Open the chat widget in the bottom corner of any page. Privacy requests go to our compliance team who can pull account records and explain what we store. You will need to confirm your registered mobile number before we share personal data.

Email support Send your request to the support email shown in your account footer. Include your username and registered mobile number so we can locate your records. We reply within two business days with next steps or the information you asked for.

Account settings Log in and go to the profile page to update your email, mobile number, and password. Changes take effect immediately. For data-deletion requests or deeper privacy questions, contact us directly through chat or email rather than the settings panel.

Privacy Policy FAQ

We collect your mobile number, email address, username, and the wallet details you provide for bKash, Nagad or Rocket deposits. We also log your device type, IP address and browser to secure your login and detect unusual activity.

Yes. Contact support through live chat or email with your username and registered mobile number. We will send you a summary of your account data, transaction history and stored preferences within a few business days, subject to identity verification.

We retain transaction logs for the period required by financial record-keeping rules in our operating regions, typically several years. After that retention period, we delete personal identifiers. You can request early deletion where local law permits it.

No. We do not sell or share your personal data with marketing partners or data brokers. Payment processors see only the transaction details needed to clear your deposit or withdrawal, and we share information with regulators only when legally required.

Essential cookies keep you logged in and remember your language preference. Optional cookies track game preferences to personalise your lobby. You can disable optional cookies in your browser settings without losing core account or payment functions.

Log in and go to your account settings page. Enter the new contact details and confirm with the OTP sent to your current registered number. Changes take effect immediately. For deeper privacy requests, contact support directly.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How We Handle Your Information

How We Protect Your Information

Privacy Questions and Requests

Privacy Policy FAQ

01 What personal information does HBDD collect when I sign up?

02 Can I request a copy of the data you hold about me?

03 How long do you keep my transaction records after I close my account?

04 Do you share my information with third parties or advertisers?

05 What cookies does HBDD use and can I disable them?

06 How do I update my email or mobile number on file?

Privacy Policy

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